Privacy Policy

Last updated: July 2026

Mersey Hospitality Management Co. Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or stay at our properties.

1. Information We Collect

• Booking information: Name, email address, phone number, payment details, check-in/check-out dates.
• Identity documents: Passport or national ID (required by Vietnamese law for all guests).
• Usage data: Browser type, IP address, pages visited on our website (via cookies and analytics tools).
• Communication data: Messages sent via contact forms, email, or messaging apps.

2. How We Use Your Information

• To process and manage your reservations.
• To comply with Vietnamese government registration requirements for accommodation providers.
• To communicate with you regarding your stay, special offers, or service updates (with your consent).
• To improve our website and services through analytics.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Booking platforms (Airbnb, Booking.com) as part of the reservation process.
• Payment processors to complete transactions.
• Vietnamese government authorities as required by law.

4. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though some features may not function properly as a result.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us directly.

7. Data Retention

We retain guest records for a minimum period as required by Vietnamese law and delete personal data when no longer necessary.

8. Contact Us

• Hanoi: (+84) 901 238 686
• Ho Chi Minh City: (+84) 898 488 246
• Email (Hanoi): merseyaparthotel@gmail.com
• Email (Ho Chi Minh City): merseyaparthotelsaigon@gmail.com